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Office Policies


Office Policies

We’re very excited that you are considering Charleston Pediatric Dentistry to provide your child’s dental care. We will give you our very best.

The American Academy of Pediatric Dentistry suggests that a child’s first visit should take place about 6 months after the eruption of the first tooth. This allows Dr. Sherry to spot any potential problems, and to introduce you and your child to dental hygiene practices that ensure the best dental health in later in life. This preventive exam is a free service. Remember, a lifetime of good dental health starts in infancy.

After that initial visit, we hope to see your child regularly every 6 months.  These visits include the cleaning, full oral examination, hygiene and healthy eating instructions, and fluoride application. Depending on the circumstances, X-rays will be taken if necessary.

We allow one parent to stay with their child during this and all visits.

You can help make the first visit to the dentist enjoyable and productive. Your child should be told of the visit and that Dr. Sherry and her staff will explain everything and answer questions. Thank goodness, there have been many important developments in pediatric dentistry in recent years. Our positive attitude, slow and gentle explanations called “Tell, Show, Do,” and honest answers will hopefully demonstrate that caring for your child is what we do best. 

Your positive attitude, too, will make all the difference in how your child responds, no matter what your past dental experiences have been. This is your chance to help him or her “get off on the right foot” with their dental health.

How are appointments scheduled?

The office attempts to schedule appointments at your convenience. Appointments for preschool children should be scheduled in the morning when they are alert and our staff can spend more time with them. Appointments for school children needing significant treatment should be scheduled in the morning for the same reason.

Dental appointments are an excused absence, and our staff will provide an excuse at the time of the appointment. Regular dental care prevents the need for long appointments.

Our Office Policy on Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days, a finance charge of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you once insurance has paid us. Please see Financial Info for more on this.